Timeliness, Customer Service, & Quality
Both guys were very nice and did their job great and didn't leave until they made sure everything was working perfect. They cleaned everything up and were very friendly. Would use them again when ever I would need work done again. Also they were great with my two dogs.
Great and Thorough Job!
Victor came and did a great and thorough job. You must be very proud of him as a valued employee. In addition, he gets along great with animals, which is a real plus when entering a home with pets. Even my very snobby cat allowed Victor to pet him! I will definitely continue using Scrub A Duct from now on. Thank you!
Very pleasant, polite, friendly, quick and efficient.
Your tech Joe just left, and I wanted to say how impressed I was with him. A very pleasant, polite, friendly chap, quick and efficient. He's the only visitor in memory who found our building and unit without having to be directed over the phone. He was on time too.
We are so happy with this company, Joe was great! He and his partner cleaned our dryer vent and inspected the chimney. Happy with their service, friendly and explained what they were doing and provided helpful tips. Will use again for sure!
George from Scrub-A-Duct arrived to evaluate my dryer duct issue and he provided a good summary of repair options the proceeded right there to do the work immediately. The fee was reasonable and he didn't leave until 9:00pm or so. I liked that he had experience with our condos and knew what was going on before he even showed up. Our assn. has mandatory 3 year inspections and I plan to stay with these people. The previous inspection/cleaning was with somebody else and they cleaned, but didn't see the problem. Fortunately, I found it by accident. George didn't disappoint and somebody who is into their job is more likely to do it better than somebody who is just showing up.
For years I was having problems with my dryer due to the vent getting clog during the winter. Over the years nobody could figure out how to solve this problem. My dryer vent goes through my attic where there is no climate control. Your tech Bryan didn't hesitate and proceeded to remove the screen covering the opening by the roof. Needless to say, I had no problems at all this past winter. So, thank you Scrub-A-Duct and, especially to you Bryan. Great job.
Excellent, professional service
The General Manager of Scrub-A-Duct came to inspect and clean out our residential dryer vent. He pointed out how the vent could have been installed differently for more efficiency and also showed that the current vent was not secured to the outside access opening. He secured the vent without charge. (We had a dryer vent company install the new venting system two years ago. What a ripoff they were!)
The GM was very patient and professional with all of my questions and worked hard to keep within the timeframe for the price quoted.
I will be calling them again and highly recommend them. Great quality and competitive pricing!
What a professional, helpful company! I cannot recommend them enough! The were prompt, informative, and very professional! They went above and beyond! I would highly recommend using them! I just cannot even begin to say enough kind words about this company!
C'Est Le Vie Spa Salon
The technician was amazing.
He did a wonderful job and was
I would definitely recommend this
company and this particular technician
to my family and friends.
Your customer service is appreciated!
I wanted to write to thank you for the awesome service we received from George. I called several companies before deciding to use yours, and George's knowledge and personality sold me. He really took his time to ensure the job was done right, and kept us informed during the process. Other companies stated they'd be here for 15 minutes and George was here for at least an hour. He also took care of two neighbors' dryer vents, and they were equally impressed. He even helped an elderly woman with her mail and fixing her dryer which was installed incorrectly. I know that because of him, we will all hire your company again next time this service is required. Locating providers that take time and pride in their work, unfortunately, isn't as easy as it should be. Accordingly, I felt that I should let you know how much your customer service is appreciated and that you really have a valuable asset on your team.
I would recommend this company to anyone in a heartbeat!
On Tuesday May 13, I had the pleasure of meeting your service tech George.
I just wanted to let you know that he did an amazing job at my house. He took the time to explain what was happening and went out of his way to make sure everything was done the right way. He is passionate about his job and left a great impression on myself and my mother. I would recommend this company to anyone in a heartbeat!
My Dryer Took Forever Until The Duck Truck Came!
I am absolutely thrilled with my dryer vent cleaning and repair. Scrub-A-Duct figured out the problem and then fixed it in a very professional manner. My dryer used to take 2 hours to do a load and now it only takes 30 minutes!!!
You really did let me see how well you work and your work was GREAT! Job well done.
I would have tried your service even without a coupon, because I wanted to see a camera inspection. You were right. You gave me peace of mind after seeing the lint gone! Thank you!
On time, friendly, and easy to work with! Great Job!!!
Your employee George cleaned our dryer vent. I cannot express enough what a WONDERFUL job he did. He was professional, fastidious and hard working. We were VERY impressed with the job he did and will absolutely recommend him, and your company, again. Thank you for a job well done!!
Life Changing! Incredible workmanship!
I truly believe that this company saved our house from a future fire/catastrophe. We had no idea just how clogged our dryer vent was. Our dryer is relatively new (4 years old) & it has a "sensor" feature which was actually what sold us on this particular model (when & if it senses moisture, it'll stay on 'til the clothes are dry....Nice, right?)
Well needless to say, it always took a MINIMUM of 2 hours to dry a simple load. Usually 2.5 hrs! Every single time. As usual, I just thought (like everything else) "They don't make 'em like they used to".....and so we just thought we had purchased a "wimpy" dryer. When my husband took apart the vent to try & clean it out, he was shocked at just how clogged it was. Then in researching dryer vent cleaning places online, we learned that our vent wasn't even up to code! (mostly vinyl--yikes!). Idiots at P.C. Richard never said a word about it when they set up our new dryer, nor did the FIVE, yes FIVE, PSE&G guys that came (one after the other) to try & find the gas leak (that I kept smelling) that the incompetent P.C. Richard's guy (who hooked up the dryer) left us with! GRR!!!
Now flash forward 4 years later....In walks George the technician from Scrub-A-Duct. From the moment he came to our house, we knew we were in great hands as he explained/showed us exactly how we should re-vent our dryer to make it safer, not to mention "up to code". Everything made perfect sense. Common sense. :) And the entire time he was here, he worked diligently, & precisely, even when he ran into a few problems (as is always the case with our house--as a result of the previous homeowners, or whoever, doing/running everything in such a "wacky" fashion).
Anyway, I could go on & on about this technician named George because BELIEVE YOU ME we have certainly had our fair share of workers come to our home--and getting one with the work ethic of George is extremely hard to come by these days. A rarity.
You know how I always say: "They don't make 'em like they used to?" .....Well, with George, and Scrub-A-Duct...we're thrilled to say they still do!!! :)))
In fact, he cleaned out our dryer so thoroughly, that it looks like it was just delivered! And he cleaned up after himself meticulously. Just a TRULY FANTASTIC job. I will tell everyone I know about this company!
P.S. Did I mention, we lost our previous dryer to a dryer fire? Yup. We're lucky we didn't lose our house. We had no idea that our vent wasn't up to code. We just thought it was because our dryer was 17 years old. Well now we know. And from now on, we will leave the dryer vent cleaning up to the professionals at Scrub-A-Duct, since now we know firsthand that a DIY job can't come close to the professionalism that this company provides.
I feel like we just got a new dryer. That 2.5 hours dry time (which by the way, I also thought might've been due to our loads being so large) has now dwindled down to 30 minutes! AMAZING!!!!
P.S.S. I must admit that I teased my husband when he told me that he had someone from "Scrub-A-Duct" coming over to help us out. I goofed on him about the name of the company thinking it was gonna be a "novelty of a company". Well shame on me as I now KNOW..... that a clever name, CLEARLY represents a CLEVER company.